Faq
Frequently Asked Questions
We've gathered answers to the most common questions about shopping at TejasRasa. If you can't find what you're looking for, feel free to reach out to us at support@tejasrasa.kg.
What products does TejasRasa offer?
We specialize in a curated selection of shirts, pants & trousers, and skirts. Our collection focuses on quality fabrics, modern fits, and versatile styles suitable for both casual and formal occasions.
How do I place an order?
Simply browse our product categories, select the items you like, choose your size and quantity, and proceed to checkout. Our secure payment system will guide you through the final steps. No account is required to complete a purchase.
What payment methods are accepted?
We accept all major credit and debit cards, as well as popular digital wallets. All transactions are encrypted and processed securely to protect your personal information.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor the delivery status of your package at any time.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you're not, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. To initiate a return, please email us at support@tejasrasa.kg with your order number and reason for return.
How do I find the right size?
Each product page includes a detailed size chart with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you own for the best fit. If you're between sizes, we suggest sizing up for a more comfortable fit.
How long does shipping take?
Standard shipping typically takes 5–7 business days, depending on your location. Express shipping options are available at checkout for faster delivery. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination. Any applicable customs duties or taxes are the responsibility of the recipient.
How should I care for my garments?
To keep your items looking their best, please follow the care instructions on each product's label. Generally, we recommend washing in cold water, using mild detergent, and hanging to dry. Avoid bleach and high-heat ironing for most fabrics.
Are your products ethically made?
We are committed to responsible sourcing and fair labor practices. Our manufacturing partners adhere to strict ethical standards, ensuring safe working conditions and fair wages for all workers.
How can I contact customer support?
For any questions, concerns, or assistance, please email us at support@tejasrasa.kg. Our support team aims to respond within 24–48 hours on business days.